Who we are
Our website address is: https://lucythorpecontent.com.
Email: hello@lucythorpecontent.com
What personal data we collect and why we collect it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- As part of an enquiry by email from you
We also receive personal information indirectly, from the following sources in the following scenarios:
- Google Analytics
We use the information that you have given us in order to process your enquiry and provide you with marketing support to your business.
We may share this information with third-party invoicing software providers and HMRC.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@lucythorpecontent.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
We currently collect and process the following information:
Personal identifiers
We collect information such as name, email address and information so that we can support your brand with their marketing needs. This will not be disclosed to anyone else.
Google analytics
We use Google Analytics to monitor website statistics and traffic. This information is anonymous and you cannot be identified. Google place a tracking cookie on your browser to store this information. This information is not held by Lucy Thorpe Content and is used for reporting only
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
The only people we share your data with are our third party accounting software providers (and that’s only if you’re a client) and HMRC as appropriate. We will share contact details with relevant third parties (such as other freelancers that you wish to work with) only with your express consent.
How your data is stored
Your information is securely stored on a password-protected external hard drive that can only be accessed by the director of Lucy Thorpe Content.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Any enquiry data is deleted after 5 years and is deleted permanently after this date.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. Client details may be shared with our accountant.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@lucythorpecontent.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@lucythorpecontent.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk